In 2020, the fresh CFPB obtained 1054 grievances up against SPS. SPS ranked Amount thirty-six one of every financial organizations for problems.
Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # ‘s. Then they said I wasn’t reporting workman ‘s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.
Criticism Facts:
Complete Complaint:The mortgage providers refuses to mail myself my personal statements when you look at the an excellent fast styles. I did not discovered my statement up until five days ahead of my fee is born.
Criticism Info:
Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased payday loan Haswell last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer ‘s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their ” forbearance ” program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.
Grievance Details:
Full Complaint:Within my personal bankruptcy last year my debt is never reaffirmed of the my personal lender to my home loan because of the my bank XXXX XXXX just who then transmitted this loan so you’re able to SPS Repair with this step not one from my commission history is already been recorded back at my house financing over the past 7 years really lenders dont actually admit myself since it doesnt show that I actually keeps a home mortgage Hence it has made it hopeless for me to refinance or score a different type of loan with a lowered attention speed other than the main one thats getting provided by my repair providers at present thus i am inside the capable supply my personal security it’s been going on for decades
Company impulse:
Our team reached which problem on the public archives of the Consumer Economic Coverage Agency (CFPB). You might document their issue into CFPB here.